Return Policy

Return & Refund Policy

At SE Home, we want you to be completely satisfied with your purchase. In accordance with UK regulations and our customer guarantee, we offer a standard 28-day return policy on eligible items.

• Return Window: You have 14 calendar days from the date of delivery to notify us of your intent to return an item, and a further 14 calendar days from notification to return the goods to us.

• Condition of Goods: To be eligible for a return, items must be unused, in the original condition received, and in their original, undamaged packaging.

• Return Shipping Costs: For standard returns (change of mind or unwanted items), the customer is responsible for paying return shipping costs. Outbound delivery fees paid at purchase are non-refundable.

• Damaged, Faulty, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please notify us immediately. We will arrange a free collection or provide a prepaid return label, and send a replacement or issue a complete refund (including outbound shipping) once inspected.

• How to Initiate a Return:

  1. Contact customer support using the contact us form, request a Return Merchandise Authorization (RMA) number.

  2. Clearly mark your RMA number on the return parcel alongside a copy of your invoice.

  3. Send the package via a tracked carrier service to: SE Home, Unit 1, 12 Forest Road, Southport, PR8 6ST

• Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within 10 working days.