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Help Center

FAQs - Help Centre

My Account

Creating an account

Do I have to create an account?

What happens if I've forgotten my password?

Online Ordering

Searching for products

How do I know my online order has actually gone through?

Shipping & Delivery

How much is delivery?

Can I send my parcel to an address other than my home address?

Delivery notification

Are deliveries tracked?

What happens if I am not at home to sign for delivery?

Do you deliver at weekends?

Payment & Returns

What payment methods do you accept?

How do I get a refund on returned items?

How do I return an unwanted item?

What if I receive a damaged or faulty item?